Delivering Fast and Efficient Technical Solutions
Our experienced Customer Service Representatives and Technical Support Specialists strive to resolve all customer technical support issues and give customers the most efficient answers possible within a maximum of five business days - whether you're a longtime customer, or just beginning your business with us.
Helpful links for getting an online technical support
Support Resource Center | Online Support Request Form | Comprehensive FAQs

Ways to help you address support concerns
  • If you have any support related questions or issues, please fill out the Online Support Form.
  • You can contact our customer service representative at (410)-472-2600 Monday - Friday 8:30am - 5:30pm EST, and your call will be transfered to our technicians to solve your specific technical issue(s).
    • Before you call, please be prepared to explain your problem(s) in detail and to have access to your computer so that we can work through with you about specific issue that you encountered if necessary.
    • When you place your call, our technicians will ask you a series of questions regarding your specific technical issue and gather additional information on your operating environment. We will need to know the operating system you are using and the version number of software if you ask software-related question, etc. so that we can provide fast and accurate responses to your questions and problems.
  • If you prefer, you can contact us at any time. Our support department will send you email describing an appropriate solution to your concern.